🚚 Shipping Policy
Effective Date: 11-06-2025
At ecart.fashion, we’re committed to delivering your favorite fashion picks swiftly and safely. Here’s everything you need to know about our shipping process.
1. Delivery Coverage
We currently ship across:
- All Emirates in the UAE
- Selected international destinations (check availability at checkout)
2. Order Processing Time
- Orders are processed within 24 to 48 hours
- Orders placed on weekends or holidays will be processed the next business day
Once processed, you will receive a shipping confirmation via email and SMS, including tracking details.
3. Delivery Timeframe
| Location | Estimated Delivery Time |
|---|---|
| Within UAE | 2 – 5 business days |
| International | 5 – 10 business days |
Please note: Delivery time may vary during sales, promotions, or unforeseen courier delays.
4. Shipping Charges
- Free shipping on orders above USD 100
- AED [insert amount] shipping fee for orders below the threshold
- International shipping rates are calculated at checkout based on your location and package weight
5. Tracking Your Order
Once your order is shipped, you’ll receive a tracking link via email and SMS. You can track your order anytime from the ‘My Orders’ section of your account.
6. Failed Deliveries
If delivery is attempted and fails due to incorrect address, unreachable customer, or refusal to accept:
- The package will be returned to our warehouse
- Re-delivery may incur additional charges
Please ensure your address and phone number are accurate when placing the order.
7. Delayed or Lost Shipments
If your order is delayed beyond the expected delivery window, or if you suspect your shipment is lost:
- Email us at info@ecart.fashion with your order number
- Our support team will assist you promptly
8. Contact Us
For any shipping-related questions, reach out to us:
📧 Email: info@ecart.fashion
📞 Phone: +971-545718292
📍 Address: Al Jaddaf, T-07, Dubai
