💸 Refund & Cancellation Policy
Effective Date: 11-06-2025
At ecart.fashion, we want your shopping experience to be smooth and satisfying. This policy outlines when and how you can cancel an order and request a refund.
1. Order Cancellation
✅ Cancellation Window:
- You may cancel your order within 1 hour of placing it by contacting our customer support.
- After this period, cancellations are not guaranteed, especially if the order has already been processed or shipped.
🚫 Non-Cancellable Orders:
- Orders already shipped or packed
- Items marked as “Final Sale” or “No Cancellation”
2. Refund Policy
✅ When Refunds Are Issued:
- Successful cancellations within the allowed time frame
- Orders cancelled by ecart.fashion due to stock unavailability, technical errors, or payment issues
- Eligible returns (as per our Return Policy)
🔄 Refund Methods:
- Refunds for prepaid orders will be credited to the original payment method (credit card, debit card, or digital wallet)
- COD orders will be refunded via bank transfer or wallet credit (based on your choice)
⏳ Refund Timeline:
- Refunds are processed within 7–10 business days after approval
- Processing time may vary based on your bank or payment provider
3. Important Notes
- Shipping charges (if any) are non-refundable unless the entire order is cancelled before shipping
- We reserve the right to decline refund requests that violate our policies or involve misuse
4. Contact for Cancellation/Refund
To cancel your order or request a refund, contact us with your order number and reason:
📧 Email: info@ecart.fashion
📞 Phone: +971-545718292
📍 Address: Al Jaddaf, T-07, Dubai
